IT Support · Cape Breton & the Strait Area
Your IT Guy.
Without the full-time salary.
Practical, dependable IT support for small businesses in Cape Breton and the Strait Area. Computers, Microsoft 365, networks, software, and the tech problems that just won't go away.
IT Support & Troubleshooting
When tech stops cooperating.
The everyday problems that slow your business down, handled by someone who knows what they're doing. Remote help available wherever you are.
Computers & Devices
Slow laptops, stubborn updates, new machines that need setting up. Desktops, laptops, phones and tablets, sorted so they just work.
Get a quote →Printers & Peripherals
The printer that won't print, the scanner nobody can find, the second monitor that stopped working. The small stuff that eats your day.
Get a quote →Networking & Wi-Fi
Dead zones, dropped connections, a router nobody has touched in years. Get your office network fast, reliable and secure.
Get a quote →Remote Support
A lot of problems can be fixed without anyone driving anywhere. I connect securely to your computer and sort it out while you watch.
Get a quote →Staff Onboarding & Offboarding
New hire starting Monday? Their laptop, email and accounts are ready day one. Someone leaving? Their access is closed off cleanly.
Get a quote →Backups & Security Basics
Make sure your files are actually backed up, your devices are updated, and the obvious security holes are closed before they cost you.
Get a quote →How it works
- 1Tell me what's going on.A quick message or call. No tech jargon needed.
- 2I take a look.A short call or remote session to understand the problem.
- 3You get a clear quote.A fixed price before any work starts. No surprise bills.
Working in the Strait with IT based elsewhere?
SDS provides scheduled on-site help under your IT team's direction: workstation deployment, remote hands, equipment inventories and project-office setup.
Microsoft 365 & Business Systems
Business systems, set up properly.
Email, accounts, file sharing and security, configured the right way and owned by you.
Microsoft 365 & Google Workspace
Setup and day-to-day admin for the tools your business runs on: Outlook, Teams, OneDrive, SharePoint, or the Google equivalents.
Get a quote →Professional Email Setup
Custom domain email that looks the part. Microsoft 365 or Google Workspace configured, migrated, and ready to go. One point of contact for your whole digital setup.
Get a quote →Email Migrations
Moving from an old host, a personal account, or one platform to another. Your mail, contacts and calendars come with you.
Get a quote →Domains & DNS
Your domain registered in your name, DNS set up properly, and email that doesn't land in spam. Untangling old setups too.
Get a quote →Software Accounts & Access
The apps your business uses, set up with the right people having the right access, and nobody locked out when someone leaves.
Get a quote →Account Security
Two-step sign-in, sensible password practices, and the settings that stop most account takeovers before they start.
Get a quote →IT Essentials
One person to call, every month.
Essential IT support for startups and small businesses. Handled, documented, and fully owned by you.
Single Point of Contact
One person to call for day-to-day IT. Accounts, email admin, DNS, device setup, onboarding new staff, offboarding old ones. All handled without you having to figure out who to ask.
Monthly Reporting
A plain-English summary each month: what was done, what was fixed, your security posture, and one recommendation. You always know exactly what you're paying for.
Incident Management
A real process for when things go wrong. Intake, triage, resolve, document. Issues get handled faster over time because everything is tracked and nothing falls through the cracks.
What's included
- ✓Email & Workspace / M365 administration
- ✓DNS, domain, and hosting management
- ✓SaaS tool setup and access management
- ✓Device setup and user onboarding
- ✓Connectivity triage and vendor coordination
- ✓Monthly report and security summary
Out of scope / billed separately
- —After-hours or emergency support
- —Major hardware purchases or replacements
- —Specialized line-of-business application support
- —On-site visits outside agreed terms
Business hours only. Response-time targets provided at intake, not resolution guarantees.
You own everything. Always.
A lot of IT providers quietly lock you in by controlling your domain, your accounts, and your tenant. Leaving means losing access to your own business. That's not how I work. Every account is yours, everything is documented, and you can walk away with everything intact any time you want.