Strait of Canso · On-site IT services
Your IT team.
Our local presence.
When your organization works in the Strait area but your IT department is somewhere else, SDS provides scheduled on-site technical help under your team's direction, in and around Port Hawkesbury and Point Tupper.
What SDS can do on site
Hands on the hardware. Your team in control.
All work is subject to agreed scope, equipment access and your organization's authorization.
Workstation & Peripheral Support
Unpacking, connecting, replacing and troubleshooting approved laptops, desktops, displays, docks, printers, scanners, headsets and meeting-room devices.
Remote Hands for Off-Site IT Teams
Eyes and hands on site for your IT department: inspections, cable checks, guided device swaps, documented tests, and screenshots and notes sent back to your team.
Temporary Project-Office Setup
Desk and IT deployment for project offices: equipment setup, connectivity checks, and coordinating internet providers and vendor visits.
Microsoft 365 & Workplace Tech
Routine user help, approved admin tasks, files and permissions, collaboration tools, and device onboarding where SDS has been authorized.
IT Asset Documentation
Equipment inventories, serial numbers, device locations, handover records and change logs, handled with care for sensitive data and credentials.
Moves, Changes & Demobilization
Moving and replacing equipment, disconnecting workstations, documenting returns, and coordinating device return or wiping under your IT and security policy.
In practice
SDS is the on-call technical contact for a four-bay golf simulator facility: hardware issues are handled on site, software issues are coordinated with the platform vendor's support, and a custom service desk tool for tracking issues across the bays is in development.
How engagements work
Clear scope, written record.
- 1Tell SDS what's needed.The issue, location, scope, timing, and who's authorized to approve the work.
- 2Confirm the details.Access, site safety requirements, and who's responsible for what, agreed with your IT team or vendors.
- 3On-site work.Scheduled visit, authorized work only. Anything outside scope is escalated to you, not improvised.
- 4Completion summary.A short written record of what was done, what was found, and any recommended follow-up.
Service boundaries
What to expect
How SDS works with you
- ✓Visits by appointment, within an agreed service window
- ✓Work done under your IT team's direction and policies
- ✓Anything outside the agreed scope is escalated, not improvised
- ✓A short written summary after every visit
Separate review or not included
- —Guaranteed emergency or 24/7 response
- —Network architecture or security-sensitive changes
- —Electrical or regulated low-voltage installation
- —Certified data destruction
- —Hardware purchasing and warranty repairs (can be coordinated if agreed)
Your organization stays responsible for its security policy, credentials, access approvals and licensing unless agreed otherwise. Work at industrial sites depends on site access, safety orientation and the site's own requirements.
Coverage
Based on the Strait
Regular on-site coverage across the Strait of Canso area, including Port Hawkesbury, Point Tupper, Port Hastings and Mulgrave. Visits further out, from Antigonish to Sydney, are scheduled by arrangement.
Pricing is quoted per engagement: a single visit, a recurring support block, or a defined project. You get a written quote before any work starts.
FAQ
Common questions
Can SDS work under our remote IT department's direction?
Yes. That's what this service is built for. SDS works within the scope, policies and access your team approves, and reports back to them.
Do we need to sign up for fully managed IT?
No. You can book a single visit, a recurring block, or a defined project. Ongoing support is available but never required.
Can you set up a temporary construction or project office?
Often, yes. It's assessed case by case, depending on the size of the office, the equipment involved and the site's requirements.
Can you support multiple locations or larger deployments?
Larger jobs are scoped as projects. Where more hands are needed, SDS can coordinate qualified additional help, confirmed before the work is booked.
Do you offer after-hours or urgent work?
Sometimes, depending on availability, and by separate agreement. SDS does not offer guaranteed emergency or 24/7 response.
What should we send before booking?
The site location, a description of the issue or job, the equipment involved, an on-site contact, access and safety requirements, your timeline, and any instructions from your IT team.
Need someone on site?
Send the location, the job and your timeline. You'll get a reply within one business day with next steps.